Information We Collect

• Personal information (name, email, phone) when you contact us
• Travel preferences and booking details
• Technical data (IP address, browser type) for analytics
• Chat interactions with our AI assistant
• Payment information for bookings (processed securely through third-party providers)
• Passport details for permit applications when required

How We Use Your Information

• To provide safari planning and booking services
• To communicate with you about your inquiry or booking
• To process payments and issue invoices
• To obtain necessary permits and make reservations
• To improve our website and services
• To comply with legal obligations
• To send promotional offers (with your consent)

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our team is trained in data protection best practices, and we use secure systems for storing and processing your information. Payment information is processed through PCI-compliant third-party providers and is not stored on our servers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for 7 years for tax and regulatory purposes. You may request deletion of your data at any time, subject to legal requirements.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We use Google Analytics to understand how visitors use our site, but this data is anonymized. We do not sell your data to third parties.

Third-Party Services

We may share your information with trusted third parties only when necessary to provide our services, including:

• Lodges and accommodation providers
• Uganda Wildlife Authority for permit processing
• Payment processors for transaction handling
• Transport providers for safari logistics

All third parties are required to maintain appropriate security measures and use your information only for the specific purposes we specify.

Your Rights

• Right to access your personal information
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to opt-out of marketing communications
• Right to data portability
• Right to withdraw consent at any time

International Data Transfers

As a Ugandan company serving international clients, your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data during these transfers in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at info@ewaffeadventuretours.com or write to us at:

Data Protection Officer
Ewaffe Adventure Tours
Kampala, Uganda
Phone: +256 7790 10714